OUR COMMITMENT:
We are committed to protecting your privacy. We use the personal information you give us, such as your billing, delivery and e-mail addresses, to process and keep you informed of your order. You may, from time to time, receive information from us about new services and special offers we think you'll find valuable. Under no circumstances do we rent, trade or share your e-mail address with any other company for marketing purposes.

CHOICE TO OPT-OUT:
If you are no longer interested in receiving announcements and other marketing information from us, please e-mail your request to marketing@portrait-artists.org.uk with the title "Remove Me" in the subject line. Please include your complete name and mailing address (as well as your e-mail address) if you prefer not to receive direct mail postcards or catalogues from us.

YOUR AGREEMENT:
By using our website or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy.

DISCLAIMER AND LIABILITY
 
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.  We will endeavor to ensure that all descriptions and illustrations of the items on the site or otherwise provided to you by us are accurate but there may be slight variations due to print, photography and publishing limitations.


INTERNATIONAL CUSTOMS IMPORT DUTIES
If the destination country imposes import duties and/or taxes, the customer is responsible for their payment. Usually there are no duties for paintings shipped in small quantities.  We suggest you contact your local customs office for further information. Please also be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

RETURNS POLICY 

We are unable to refund paintings that are personally and specifically designed for a customer. This includes all portrait paintings of people, animals and houses etc. All paintings will be of the same standard as shown on the website page entitled Gallery of Our Work and the portrait pages, which show examples of our portrait work. The client can also request unlimited changes until he/she is satisfied. Once the portrait has been approved by you at photo stage, Portrait Artists cannot offer you anymore alterations and no returns or refund can be made, unless the portrait has upon delivery been damaged.  In this scenario, please return the portrait and Portrait Artists will redo your painting at our expense.

DEPOSIT FOR PORTRAITS

A non-refundable 50% deposit is required to commission a portrait based on a photograph. If you are not satisfied with your portrait and would like the artist to make changes, your artist will be happy to do so. Changes requested must be written down by you in an email or letter to avoid any confusion and sent to Portrait Artists.  Portrait Artists will then pass on your instructions to your artist. A new photograph will then be taken of your ammended portrait and be sent to you for your approval.  If you still would like alterations, your artist will be happy to do so (within reason) until you are delighted with your painting. Upon approval, you will then be asked to settle the remaining balance and once the oils have sufficently dried we will then post your painting to you via special delivery. It is importrant to note, that once you have approved your portrait, no further alterations can or will be made and no refund can be given.

 

COPYRIGHT POLICY

In terms of photographs or images supplied to Portrait Artists, it is the customer's responsibility to make sure these images are either copyright free or that the customer has permission to use and supply the images to Portrait Artists. In short, it is the responsibility of the customer to ensure that no photographs or other material supplied to Portrait Artists are in breach of copyright laws.  Portrait Artists warrants that the customer either owns or has obtained copyright(s) or copyright permission to any image which is supplied to Portrait Artists for use and the customer agrees to assume full legal and financial responsibility for any copyright suit or action which may take place regarding materials customer has supplied.

LEGAL GOVERNANCE
Your use of this site and any contract between you and Portrait Artists for the sale of paintings shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the non-exclusive jurisdiction of the Courts of England and Wales.